All international packages are shipped via DHL service on business days only – (M, T, W, Th, F). This does not include weekends.  

ADDITIONAL INFORMATION

SATU.Bali is not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. 

SATU.Bali is not responsible for parcels that are lost or delayed in transit due to the fault of the Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. SATU.Bali  will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address SATU.Bali will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).